Job Overview
We are looking for an IT professional who can handle customer support and can also work as a software test engineer.
Responsibilities
Answer customer questions related to using our products.
Investigate various customer scenarios (bugs, incorrect configurations).
Escalate tickets to engineering and provide reproducing scenarios.
Identify, record, document thoroughly and track bugs.
Estimating, prioritizing, planning and coordinating support and quality testing activities’.
Collaborate with internal team members, onshore and offshore.
Research on various tools and technologies.
Investigate various customer scenarios (bugs, incorrect configurations).
Escalate tickets to engineering and provide reproducing scenarios.
Identify, record, document thoroughly and track bugs.
Estimating, prioritizing, planning and coordinating support and quality testing activities’.
Collaborate with internal team members, onshore and offshore.
Research on various tools and technologies.
Required Experience and Skills
4+ years of customer support (not IT support)
Strong knowledge of software QA methodologies, tools and processes
Ability to set up complex test scenarios to simulate various environments involving many varied systems
Basic HTML/CSS knowledge
Basic networking knowledge
Previous QA experience
Very good English (both written and verbal)
Ability to be highly self-motivated and team-oriented
Strong analytical and problem solving skills
Strong knowledge of software QA methodologies, tools and processes
Ability to set up complex test scenarios to simulate various environments involving many varied systems
Basic HTML/CSS knowledge
Basic networking knowledge
Previous QA experience
Very good English (both written and verbal)
Ability to be highly self-motivated and team-oriented
Strong analytical and problem solving skills
Nice to have (but not mandatory)
BS/MS degree in Computer Science, Engineering or a related subject
ISTQB certification
Previous automation QA experience
Coding skills
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